Refund and Cancellation Policy – FinBudCredit
FinBudCredit is a technology platform that enables merchants to offer credit-based purchases to customers. FinBudCredit does not sell products, provide loans, or process refunds directly.
1. Cancellations
Cancellation of orders is subject to the merchant’s cancellation policy.
Customers must place cancellation requests directly with the merchant from whom the product was purchased.
FinBudCredit does not have control over acceptance or rejection of cancellation requests.
2. Refunds
Refund eligibility, amount, and timelines are determined solely by the merchant.
Once a merchant approves a refund, the amount (if applicable) will be processed through the original payment method as per the payment gateway and merchant timelines.
FinBudCredit does not initiate or guarantee refunds.
3. Credit-Based Purchases
Any adjustments related to credit balances, repayment schedules, or reversals arising from refunds or cancellations are handled by the merchant.
FinBudCredit is not responsible for disputes related to credit terms, repayments, or settlement between merchants and customers.
4. Refund Timelines
Approved refunds are typically processed within 5–10 working days, depending on the merchant and payment gateway.
Delays caused by banks, payment gateways, or merchants are beyond FinBudCredit’s control.
5. Disputes
For issues related to product quality, incorrect items, delivery delays, or refund status, customers must contact the merchant directly.
FinBudCredit may assist in facilitating communication but does not mediate or resolve merchant-customer disputes.
6. Limitation of Liability
FinBudCredit shall not be held liable for:
Rejected cancellation requests
Delayed or denied refunds
Merchant-specific refund or cancellation policies
7. Contact Information
For platform-related support only, users may contact:
Email: support@finbudcredit.com
8. Policy Updates
FinBudCredit reserves the right to amend this Refund and Cancellation Policy at any time. Updates will be effective immediately upon publication on the website.