Grievance Redressal Policy – FinBudCredit

At FinBudCredit, we are committed to providing a transparent and reliable platform experience for our users and merchant partners. This Grievance Redressal Policy outlines the process for addressing complaints and concerns related to the use of the FinBudCredit platform.

1. Scope

This policy applies to grievances related to:

• Platform usage and functionality

• Payment processing through supported payment gateways

• Merchant onboarding or account-related issues on the FinBudCredit platform

FinBudCredit is a technology platform and does not provide loans, credit, or financial services. Any credit-related terms, approvals, or disputes between merchants and customers are handled solely by the respective merchants.

2. Grievance Redressal Officer

For any complaints or concerns, users may contact our Grievance Redressal Officer at:

Email: support@finbudcredit.com
Response Time: We aim to acknowledge grievances within 48 hours and resolve them within 7 working days.

3. Complaint Resolution Process

• Complaints must be submitted via email with relevant details and supporting information.

• Each complaint will be reviewed internally by the FinBudCredit support team.

• If the issue relates to a merchant’s credit decision or terms, the complaint may be redirected to the respective merchant for resolution.

4. Escalation

If a user is not satisfied with the resolution provided, they may request escalation by replying to the original communication. Escalated grievances will be reviewed on priority.

5. Limitation of Responsibility

FinBudCredit acts only as a facilitator between merchants and customers and is not responsible for:

• Credit approval or rejection

• Credit limits, repayment terms, or collections

• Merchant-specific policies or actions

6. Policy Updates

FinBudCredit reserves the right to modify this policy at any time. Updates will be posted on the website and will be effective immediately upon publication.